Once you reserve your item online and choose your locker location, we’ll send you a QR code or PIN when your outfit is ready. Simply scan your code at the locker, your door unlocks, and you’re all set.

MOMENT lockers are placed across high-traffic areas in Montreal, including: • Metro stations • Campuses • Downtown hubs • Nightlife districts • Festival zones New locations will continue to be added.

Yes. You can return your item to any MOMENT locker location, making it easy to drop off wherever your night ends.

Rental time is based on the item you choose and your booking window. Standard rentals are designed for same-day or overnight wear unless otherwise stated in the product listing.

If your item doesn’t fit, simply return it to the locker and contact MOMENT support through your confirmation email. Your credits will be adjusted accordingly.

Late returns may result in a small late fee or temporary credit hold, depending on how long the item is overdue. This helps keep the system fair for everyone.

Normal wear is expected. If an item is significantly damaged, a repair or replacement fee may be applied based on the item's value. We’ll always communicate this clearly before charging.

Yes. All MOMENT lockers are secure, digitally locked, and monitored. Access is only granted through your unique QR code or PIN.

Most lockers offer extended or 24/7 access, depending on the location. Access hours will be shown when selecting your locker during checkout.

No appointment is required. Once your item is ready and your code is activated, you can pick it up anytime within your selected window.

Only your unique QR code or PIN can unlock your assigned locker. If there is ever an issue, MOMENT support can immediately lock or reroute your item.